Make a mortgage payment

You can make mortgage payments over the phone, online or by visiting one of our branches.

If you’re making an overpayment above your monthly mortgage repayment, remember to check your terms and conditions. There may be conditions or fees attached if you want to overpay.

Over the phone

You can make a mortgage payment over the phone by ringing our secure automated payment line on 03300 081 604. Lines are open 24 hours a day, so you can call us at any time.

Make sure you have your 10-digit mortgage account number, the postcode of the account you are making a payment for, and your debit card to hand. Payments can be up to £100,000.

Just so you know, here are some of the payment types you can use the service for:

  • Standard mortgage payments
  • Payments against Fees (e.g. Product Transfer Fees or CHAPS fees)
  • Lump sum capital payments
  • Overpayments (over and above standard monthly amount)
  • Any outstanding arrears


If you’ve got online banking, it’s easy to make mortgage payments online. Use the following details:

Sort code: 40-64-38

Account number: The first 8 numbers of your existing 10 digit mortgage account number

You can find your mortgage account number in your annual statement or by logging into your account online. If you’ve received letters from us recently, it could also be in there.

Reference: You can choose your own reference