Protect yourself against fraud
Fraudsters use many ways to steal your money or identity. That's why we've put together some fraud awareness information to help you protect yourself against fraud and reduce the risk of becoming a victim.
If you think you've been a victim of fraud or if you suspect fraudulent activity on your account with us please report it to us immediately. Remember, we'll never ask for your password in full.
Identity fraud
Identity fraud is one of the fastest-growing crimes in the UK. If someone steals your personal details and uses them fraudulently, it's known as identity fraud.
How fraudsters steal your details
Whether it’s by email, phone or social media, fraudsters use many ways to get your information.
Suspicious messages
Have you received any strange emails or text messages urging you to do something?
Suspicious calls
Have you received any unexpected calls, wanting you to act on something immediately?
Social media
How private are your details on social media and does it matter?
Common scams
Explore the most common scams and what to do to keep your money and personal details safe.
Fraud prevention
How we protect you
- We always validate the identity of our customers
- We use various security measures
- We monitor potential fraudulent and suspicious behaviour on our members accounts.
Tips to help keep your accounts safe
- Choose a strong password which cannot be easily guessed.
- Regularly check your accounts - please report any unusual activity to us.
- Never share your online banking details with anyone
Reporting fraud
If you think you've been a victim of fraud or if you suspect fraudulent activity on your account with us please report it to us immediately.
03450 50 50 75 (lines open Mon Fri:8am-6pm and Sat: 9am-5pm)
We may monitor or record our calls for security purposes.
If you've fallen victim to fraud or scams, and for concerns that aren't related to Financial Services, there are different places to get support depending on where you live in the UK:
• In England, Wales, and Northern Ireland, contact 0300 123 2040 (lines open 24 hours a day), or you can visit their website: www.actionfraud.police.uk.
• In Northern Ireland, in some circumstances you can report fraud through Police Service Northern Ireland (PSNI) by calling 101.
• In Scotland, contact Police Scotland by calling 101 for free 24 hours a day, through their online services or via your local police station
Looking for more information
Little book of scams
A comprehensive guide on fraud prevention produced by the Metropolitan police.
The Little Book of Big Scams (3.50mb)
Another useful guide is:
The Little Book of Cyber Scams (3.40mb).
This information is intended as a guide only, and is not exhaustive of the ways in which fraud can occur, or the ways in which you can protect your information.
