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We’re sorry if something’s gone wrong and you want to make a complaint. We’ll work hard to understand the problem and put it right.

Need help?

If you have a question or problem that's not a complaint, then please go to our Help and Contact page.

What happens when I make a complaint?

Step 1

You'll hear back from us within 5 working days

We might ask you for more information, or for your permission to contact relevant third parties for more details.

Step 2

We'll then review your complaint

We aim to resolve issues within 15 working days, but in some cases it could take up to 35 working days.

Step 3

We'll send you a final response or letter

This explains if we've managed to resolve your problem yet or not. We’ll also include a leaflet about the Financial Ombudsman Service (FOS). If you're not happy with our final response, and/or the time we’ve taken to resolve your complaint, you’ll then have six months from the date of the letter to refer your complaint to the Financial Ombudsman Service.

How can I make a complaint?

Email us

You can send us an email with the details of your complaint to:

Complaints@leedsbuildingsociety.co.uk

Call us

Our lines are open:

Mon - Friday 8am - 6pm
Saturdays - 8am - 12pm
Sundays - Closed

03450 502 252

Write to us

Our address:

Complaints Team
Leeds Building Society
26 Sovereign Street
Leeds, West Yorkshire
LS1 4BJ

Your local branch

Our branch staff are happy to discuss your complaint

Find out how we handle complaints

UK (PDF, 80.6 KB) (opens in a new window)
Gibraltar (PDF, 90.0 KB file size) (opens in a new window)

Financial Ombudsman Service (FOS)

The FOS was set up as an independent public body to resolve individual disputes between customers and firms.

Address: Exchange Tower, Harbour Exchange Square, London E14 9SR

Website: www.financial-ombudsman.org.uk

Telephone: 0800 023 4567