Vote for Leeds Building Society in the Financial Adviser Service Awards
We’re committed to providing a great service to brokers and your clients. We’ve listened to your feedback and made changes to improve our customer journey.
A great way to show you appreciate our improvements is to vote for us in the Financial Adviser Service Awards. Read on for a recap on some of the ways we’ve supported you over the past 12 months.
Removed physical signatures
Improving the speed of our application process has been key for us. We removed the need to physically sign and return the Customer Declaration Form. The need for signatures across the application process has been removed and replaced with tick boxes demonstrating our commitment to listening and acting on feedback.
Automatic valuation instruction on all cases
Another change we’ve made based on feedback from brokers is to ensure valuations will now be automatically instructed on day one of the mortgage application process. Also, for cases meeting the required criteria we’ve introduced Automatic Valuation Modelling (AVM) on new purchases reducing the reliance on physical valuations.
Continued System Integrations
We understand the time pressures on brokers so we’ve integrated with all major sourcing systems. In the last 12 months we’ve continued with our systems integration programme, connecting Mortgage Hub with Mortgage Brain and Twenty7Tec. The range of benefits includes reducing the amount of client information that needs to be manually rekeyed when submitting cases saving time and reducing the risk of errors. We now confirm all case requirement communications in one email. This allows you to manage your workload priorities more effectively.
Carbon offset and Green Mortgage products
We’re dedicated to reducing our carbon footprint and have introduced our Residential and Buy to Let (BTL) Green Mortgage product range. Last year also saw us pilot a unique innovation to help homebuyers offset their property’s carbon emissions during their initial fixed rate mortgage term. In a UK first, the mortgages were available for all properties, regardless of their energy efficiency rating. They were also available at 95% LTV to help those who couldn’t immediately afford to retrofit. This commitment ran from November 2021 to February 2022 and offset over 10,000 tonnes of carbon. We remain committed to tackling climate change and working hard to ensure we use our products to make a positive impact.
Continued commitments
We want to help people have the home they want, which is why we remain committed to the market. Our award-winning* Shared Ownership range remains a priority for us, helping more people onto the property ladder. We also support brokers with products to support later life lending including Retirement Interest Only (RIO) and having no maximum age at the end of term on our BTL products. We want to provide you and your customers with the right product whether that be for Houses in Multiple Occupation, BTL or Interest Only mortgages.
Whatever your needs, our business development managers and are on hand to support you.
What can you do to help us?
We’re committed to improving our service by listen and acting on your feedback. Please vote for us in the Financial Adviser Service Awards by clicking here.
THIS INFORMATION IS FOR USE BY FCA AUTHORISED INTERMEDIARIES ONLY AND MUST NOT BE DISTRIBUTED TO POTENTIAL BORROWERS.
*What Mortgage’s Best Shared Ownership Mortgage Lender six years running (2016 – 2021). MoneyAge Mortgage awards for Best Shared Ownership Lender.