Making a complaint about your Payment Protection Insurance (PPI)

If you think you were mis-sold MPPI, you can make a complaint. You may be entitled to compensation. It should only take a few minutes, and it won't cost you anything.

 Please note that the deadline for members making a PPI complaint is 29th August 2019.

Making a complaint

You can make a complaint via:

Online form: Complete our online form.

Branch: Find your local branch details.

Phone: Call 03450505075.

How long will it take?

We'll aim to issue you with our final response within 15 working days, or 35 working days in exceptional circumstances.

If you disagree with our findings

If you're not happy with our response to your complaint, you can take your complaint to the Financial Ombudsman Service for an independent review.

Complaining to Leeds Permanent Building Society

Although the names are very similar, Leeds Building Society isn't the same as Leeds Permanent Building Society. We're a completely separate organisation. Leeds Permanent was taken over by Halifax in 1995. If you want to make a PPI complaint with Leeds Permanent Building Society, you need to raise your case with Halifax.