Mortgage Processing - Current Service Standards

14/03/2025 at 10:50

  • Underwriting Turnaround

    Excludes day of receipt, on average:

    1.5 working days

    Some applications won't require an underwrite.

  • Pre and Post Offer Correspondence

    Excludes day of receipt, on average:

    2.0 working days
  • Offer Turnaround

    Residential: 9.2 working days Affordable Housing: 11.2 working daysBTL: 11.2 working days Porting cases (residential): 9.2 Porting cases (affordable housing): 11.1
  • Telephone Service Level

    0 minutes 27 seconds

Please note: