Funeral Planning FAQ

Who are Dignity?

Dignity is one of the leading funeral plan providers in the UK.* For generations, Dignity has been making funeral planning as easy and stress-free as possible.

Can I choose my funeral director?

Dignity will allocate a funeral director to you from their national network of owned and approved funeral directors.

If you'd like your plan to be allocated to a specific funeral director, contact Dignity on 0800 652 3345* before you take out your plan, and they'll let you know if it's possible. Dignity reserves the right to move your plan to a different funeral director if they need to.

What happens if I move house?

That's okay - Dignity funeral plans can be moved anywhere within mainland Great Britain, Northern Ireland, Jersey, the Isle of Man and the Isle of Wight. Simply tell Dignity where you're moving to, and they will update their records and advise you of your New Nominated Funeral Director, if you need to switch. You won't be charged for this.

Does the plan cover every cost?

As with all funeral plans, there may be some extra costs that aren't covered by the plan.

For more information, have a look at the details of your chosen plan.

There are plan restrictions regarding burial costs too. These are also included in the plan details.

What happens if I pass away before I've paid all the monthly instalments?

The arrangements and price guarantees in your plan will still be in place, provided the person arranging your funeral agrees to pay any remaining payments in full. We'll send over an invoice for the outstanding costs after the funeral.

What if Dignity goes out of business?

No matter what happens to Dignity, your funeral arrangements are protected. This is because all the money is paid into the National Funeral Trust, which is completely independent of Dignity. Nobody at Dignity can access the National Funeral Trust.

If Dignity was to go out of business, the Fund's Trustees would find a new company to administer all the plans and perform the funerals.

What if I change my mind, can I have a refund?

Yes, you can have a full refund of the money you've paid if you cancel within 28 days. If you cancel your plan after 28 days, a cancellation fee will be deducted from the refund.

Are there any age restrictions for buying a plan?

If you are aged 50 or over we can guarantee that your application will be accepted. There are no upper age limits or health restrictions.

Can I include personal requests in my Funeral Plan?

Yes, you can. With the Prepaid Funeral Plan from Dignity we can record special requests and let your loved ones know when the time comes.

The costs of these requests might not be covered by the plan, so they may have to be paid for at the time of the funeral. Or you can pay for them up-front so your loved ones won't have to cover the costs. If you change your mind, you can update your list of requests at any time. There's no administrative fee for this.

Dignity can't guarantee that your contributions will cover the cost of all special requests.

Can I change my plan?

To make changes to your plan, contact Dignity by phone, email or post.

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